Last Updated: November 13, 2025
1. Introduction
DropIT Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Contact Form Submissions
We only collect information that you voluntarily provide through our contact form:
- Name: Your full name
- Email Address: To respond to your inquiry
- Phone Number: Optional, if you choose to provide it
- Service Interest: The type of service you're inquiring about
- Message: Your inquiry or project details
2.2 Project Agreements
If you decide to work with us, we will collect additional information necessary for project execution:
- Business information and project requirements
- Billing information and payment details
- Contract and agreement documentation
2.3 What We Don't Collect
We do NOT collect or track:
- IP addresses or device information
- Browser type or version
- Pages visited or time spent on pages
- Cookies or tracking data
- Analytics or behavioral data
3. How We Use Your Information
We use the information you provide through the contact form solely to:
- Respond to your inquiries
- Provide information about our services
- Discuss potential projects
- Send you a custom quote if requested
For active projects, we use your information to:
- Deliver the agreed services
- Process payments
- Send project updates
- Provide support and maintenance
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except in these specific cases:
- Email Delivery: We use SendGrid to deliver contact form submissions to our team. SendGrid only processes the email and does not use your data for any other purpose.
- Legal Requirements: When required by law, court order, or government regulation
- With Your Consent: When you explicitly authorize us to share your information
For active project clients:
- Hosting Providers: Your project data is stored on secure hosting platforms (Vercel, AWS, etc.)
- Payment Processors: Payment information is processed securely through third-party payment gateways
5. Data Security
We implement security measures to protect your information:
- HTTPS encryption for all data transmission
- Secure server infrastructure
- Access controls - only authorized team members can access contact submissions
- Email data is transmitted securely through SendGrid
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking
We do NOT use cookies or tracking technologies on our website.
Our website does not:
- Install cookies on your device
- Track your browsing behavior
- Use analytics tools (like Google Analytics)
- Collect any data unless you submit the contact form
You can browse our website completely anonymously. We only know about you if you choose to contact us.
7. Third-Party Services
We use minimal third-party services:
We do NOT use:
- Google Analytics or any analytics platforms
- Advertising networks
- Social media tracking pixels
- Third-party cookies
8. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
9. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Portability: Request transfer of your data to another service
- Withdrawal of Consent: Withdraw previously given consent
To exercise these rights, please contact us at privacy@drop-it.tech
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notification for significant changes
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@drop-it.tech or sales@drop-it.tech
- Location: South Africa
14. Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.