Refund Policy

Last Updated: November 13, 2025

1. Overview

At DropIT Solutions, we are committed to delivering exceptional custom software development services. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Custom Development Services

2.1 Nature of Custom Development

Our services involve custom software development tailored to your specific requirements. Each project is unique and involves significant resources, time, and expertise. As such, our refund policy reflects the custom nature of our work.

2.2 Deposit and Initial Payments

• Initial Deposit: Typically 30-50% of the project cost, paid upon contract signing
• Non-Refundable: Initial deposits are non-refundable once work has commenced
• Cooling-Off Period: A 7-day cooling-off period applies before work begins, during which a full refund of the deposit may be requested

2.3 Milestone Payments

• Payments are made according to agreed milestones
• Once a milestone is completed and approved, payment for that milestone is non-refundable
• If you're dissatisfied with a milestone, we will work with you to address concerns before accepting payment

3. Refund Eligibility

3.1 When Refunds May Be Issued

Refunds may be considered in the following circumstances:

• Service Not Delivered: If we fail to deliver agreed services and cannot provide a reasonable solution
• Material Breach: If we materially breach the terms of our service agreement
• Pre-Work Cancellation: Cancellation during the 7-day cooling-off period before work begins
• Mutual Agreement: When both parties agree to project termination with partial refund

3.2 When Refunds Will NOT Be Issued

Refunds will not be provided in these situations:

• Change of mind after work has commenced
• Client-caused delays or scope changes
• Dissatisfaction with agreed-upon features that were delivered as specified
• Technical limitations disclosed during the proposal phase
• Completed and approved milestones
• Third-party service costs already incurred

4. Project Cancellation

4.1 Client-Initiated Cancellation

If you choose to cancel a project after work has begun:

• You must provide written notice of cancellation
• You will be charged for all work completed up to the cancellation date
• You will receive any deliverables completed at the time of cancellation
• Any remaining balance after accounting for completed work may be refunded

4.2 DropIT Solutions-Initiated Cancellation

If we need to cancel a project:

• We will provide written notice and explanation
• You will receive a full refund of any payments for incomplete work
• All completed deliverables will be provided to you

5. Refund Process

5.1 How to Request a Refund

To request a refund:

1. Send a written refund request to sales@drop-it.tech
2. Include your project details, invoice number, and reason for refund
3. Provide any supporting documentation
4. We will review your request within 5-7 business days

5.2 Refund Timeline

• Review Period: 5-7 business days to review the request
• Decision Notification: You will be notified of our decision via email
• Processing Time: Approved refunds are processed within 10-14 business days
• Payment Method: Refunds are issued to the original payment method

6. Warranty and Bug Fixes

6.1 Post-Launch Support

• Most projects include a warranty period (typically 30-90 days)
• Bug fixes during the warranty period are provided at no additional cost
• Warranty period and terms are specified in individual project agreements

6.2 What's Not Covered by Warranty

• Feature requests or enhancements beyond original scope
• Issues caused by third-party services or platforms
• Problems arising from client modifications to the code
• Changes to operating systems, browsers, or devices after delivery

7. Dispute Resolution

If you're unsatisfied with our services or refund decision:

1. Contact our project manager to discuss your concerns
2. Escalate to management if needed (sales@drop-it.tech)
3. We will work in good faith to find a mutually acceptable solution
4. Mediation may be pursued before legal action

8. Third-Party Costs

Certain costs are non-refundable as they are paid to third parties:

• App store registration fees (Apple, Google Play)
• Domain registration and hosting setup fees
• SSL certificates and security services
• Third-party API or service subscriptions
• Stock assets or licenses purchased for your project

9. Subscription Services

For ongoing maintenance or subscription-based services:

• Monthly subscriptions can be cancelled with 30 days notice
• No refunds for partial months
• Annual subscriptions may receive pro-rated refunds for unused months (subject to terms)

10. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email and posted on our website. Your continued use of our services constitutes acceptance of the modified policy.

11. Questions and Contact

If you have questions about this Refund Policy or need to discuss a specific situation:

• Email: sales@drop-it.tech
• Location: South Africa